Call for Papers

Digital Transformation and the Service Economy:
Exploring the Societal Impact

>> Download call for paper in PDF <<

The transformation of the service economy is accelerating dramatically. At the same time, current challenges such as climate change, energy scarcity, diversity and inclusion issues, and the difficulty of attracting people to service professions are adding to the complexity.

The service economy is undergoing a major transformation driven by the digital revolution, leading to new forms of “phygital” (i.e., physical and digital) customer experience and integration of customers, partners, and service providers. For example, online service platforms enable a patient to have a consultation with a doctor.

RESER 2023 conference, which will take place at the Swiss Digital Center, hosted by HES-SO
Valais-Wallis a Swiss university. This center specializes in all aspects of the digital transformation of society, encompassing not only technical and economical dimensions but also social ones.

RESER 2023 will explore the social and societal implications of this digital transformation and its impact on the service economy. In this vein, the Conference aims at exploring a wide range of topics, including the role of organizations in promoting equitable access to digital technologies, the impact of data analytics on service innovation and user behavior, the impact of AI-based self-learning systems on the service economy and society, and the importance of the human factor in digital transformation, including institutional factors such as trust, privacy, social inclusion, and ethics.

In line with the above, RESER 2023 conference call for papers focuses on the following topics in particular:

  • The sociological implications of digital transformation:
    understanding the social impact on individuals, organizations, and society in the context of trust, privacy, ethics, and the human factor.
  • The digital services innovation for enterprises:
    exploring the potential and challenges of personalized healthcare, fraud detection, virtual assistants, chatbots, advertising, image and speech recognition, social media, smart home automation, and e-learning.
  • The role of public services in promoting equitable access to digital technologies,
    bridging the digital divide, and enhancing digitalization while maintaining human contacts: chal-lenges and opportunities.
  • The impact of digitalization on the future of work and organizational aspects of serviti-zation:
    innovating service approaches for the digital age.
  • The territorial and spatial dimension of digital transformation:
    understanding the relation-ship between ecosystems, value chains, social structures, and inequalities in the digital age.
  • The impact of self-learning AI-based systems and data analytics on service innovation,
    user behavior, and the service economy: exploring the opportunities and challenges for society.
  • Developing and designing resilient and inclusive services for enterprises to address cur-rent challenges,
    including climate change, energy scarcity, and talent shortages.

AUTHOR GUIDELINES

All submissions should be done by using the following formats:

Extended abstract or full paper submission

Extended abstract/executive summary should not exceed 10’000 characters (including spaces and except references).
The Full Paper should not exceed 20 pages (including tables, notes and references), (including tables, notes and references), and must be due according to the  RESER_Template_2023

Deadlines:

Abstract submission deadline: October, 1st

Notification of acceptance: October 11th

Extended abstract or full paper submission deadline: November 15

 

PHD STUDENTS

PHD students can apply to the RESER founders award, for details go to: https://reser.net/reser-founders-phd-award/

On Wednesday afternoon (December 6), there will be a workshop for PhD students (information and registration on https://conference2023.reser.net ).

Contributors:

Researchers and practitioners are welcome to contribute to the conference.

Review Conditions:

Scientific contributions will be double blind reviewed. The reviews are based on abstracts. Abstracts must include meaningful content to:

  • problem/goal,
  • methodology,
  • results
  • Bibliography

The length of an abstract is between 4000 and 6000 characters.

There is no review of the practitioners contributions.

Scientific board

The reviews will be carried out by members of the
RESER community and topic related institutions.

  • Veronika Belousova, Moscow National Research University, Russia
  • Daisy Bertrand, Aix Marseille Université
  • Pedro Costa, University Institute of Lisbon, Portugal
  • Lars Fuglsang, University of Roskilde, Denmark
  • Faiz Gallouj, Université Lille, France
  • Ida Gremyr, Chalmers University of Technology, Sweden
  • Estibaliz Hernandez, Mondragon University, Spain
  •  Kirsi Hyytinen, VTT Technical Research Centre of Finland
  • Luna Leoni, University of Rome Tor Vergata, Italy
  • Céline Merlin Brogniart, Université Lille France
  • Luciana Oliveira Militão, University of Brasília, Brazil
  • Marie-Christine Monnoyer, Catholic University of Toulouse, France
  • Jean Philippe, Aix Marseille Université, France
  • Tiziana Russo Spena, University of Naples Federico II, Italy
  • Markus Scheuer, Essen, Germany
  • Alexander Schletz, Fraunhofer IAO, Germany
  • Emmanuel Fragnière, HES-SO Valais-Wallis, Switzerland
  • Benjamin Nanchen, HES-SO Valais-Wallis, Switzerland
  • Dominique Fumeaux, HES-SO Valais-Wallis, Switzerland
  • Blaise Larpin, HES-SO Valais-Wallis, Switzerland
  • Roland Schegg, HES-SO Valais-Wallis, Switzerland
  • Marc Schnyder, HES-SO Valais-Wallis, Switzerland
  • Alain Imboden, HES-SO Valais-Wallis, Switzerland
  • Jean-Christophe Loubier, HES-SO Valais-Wallis, Switzerland
  • Laurent Sciboz, HES-SO Valais-Wallis, Switzerland
  • Yann Bocchi, HES-SO Valais-Wallis, Switzerland
  • Henning Müller, HES-SO Valais-Wallis, Switzerland
  • Line Pillet, HES-SO Valais-Wallis, Switzerland
  • Florian Evéquoz, HES-SO Valais-Wallis, Switzerland

Organising Committee

  • Emmanuel Fragnière, HES-SO Valais-Wallis, Switzerland
  • Benjamin Nanchen, HES-SO Valais-Wallis, Switzerland
  • Dominique Fumeaux, HES-SO Valais-Wallis, Switzerland
  • Blaise Larpin, HES-SO Valais-Wallis, Switzerland
  • Line Pillet, HES-SO Valais-Wallis, Switzerland
  • Laurent Sciboz, HES-SO Valais-Wallis, Switzerland
  • Alain Imboden, HES-SO Valais-Wallis, Switzerland
  • Hans-Peter Roten, HES-SO Valais-Wallis, Switzerland
  • Nicolas Debons, HES-SO Valais-Wallis, Switzerland
  • Céline Merlin Brogniart, Université Lille France
  • Marie-Christine Monnoyer, Catholic University of Toulouse, France